Your Statutory Rights
Cooling-off Period
Although at Jem Office Supplies we make every effort to ensure that we have supplied exactly the right product for you, we do understand that at times you may need to return an item.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games, and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please return your item to us, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.00.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
As soon as we receive notice of
your cancellation of this order, we will refund the relevant part of the
purchase price for that item together with the item's normal postage charge--we
cannot refund any priority, express or courier component of the postage charge.
For more information on your right to withdraw from your purchase within the
seven working day cooling-off period, visit the Department of Trade and
Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html